Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through our store and complies with applicable consumer protection laws in Canada, the United States, and Europe.

By placing an order with us, you agree to the terms outlined below.

Return Eligibility

We offer a 14-day return period beginning on the date your order is marked delivered.

To qualify for a return, items must be:

Unwashed, unworn, and unused
In original condition
Returned in original packaging
Free from damage caused by misuse

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, contact us at:

WhatsApp: = 1778-751-0153 or by email

📧 goldenpearl63@outlook.com

Please include:

Order number
Reason for return
Clear photos of the item

Return requests are reviewed within 2 business days. If approved, return instructions will be provided.

Unauthorized returns may not be accepted.

Change-of-Mind Returns

Customers are responsible for return shipping costs if returning an item due to:

change of mind
incorrect size selection
preference or style choice

We strongly recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Original shipping charges are non-refundable.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery.

We will, at our discretion:

replace the item, or
issue a full refund

Return shipping costs will be covered by us in these cases.

Low-Value Item Policy

For items valued under $30 USD, we may offer:

a partial refund, or
store credit

without requiring the item to be returned, when return shipping costs exceed the product value.

Non-Returnable & Final Sale Items

For hygiene and safety reasons, the following items are non-returnable:

Earrings and body jewelry
Opened or worn jewelry
Personalized or custom-made items
Items marked Final Sale

This policy does not affect your statutory rights where applicable.

Refund Processing

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

We reserve the right to issue a partial refund if returned items show signs of use or damage not caused by us.

International Returns & Customs

Customers are responsible for:

return shipping costs (unless item is defective)
customs duties and import taxes on returned items

Customs fees are non-refundable.

We recommend marking returned packages as “Returned Goods” to help avoid additional charges.

Order Refusals & Non-Delivery

If an order is refused at delivery or returned due to an incorrect address provided by the customer:

original shipping costs will not be refunded
return shipping and carrier fees may be deducted from the refund

Consumer Rights Notice (EU & UK Customers)

If you are located in the European Union or United Kingdom, you may have additional statutory rights under consumer protection laws, including the right to withdraw from distance purchases. These rights remain unaffected by this policy.