Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has shipped.
We reserve the right to delay or cancel orders due to fraud risk, incorrect pricing, or inventory issues.
Estimated Delivery Times
Canada: 5–12 business days
United States: 5–12 business days
Europe: 7–18 business days
International (other regions): 10–25 business days
Delivery times are estimates and not guarantees.
Shipping delays may occur due to:
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customs processing
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weather conditions
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postal disruptions
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peak seasonal demand
Shipping Costs
Shipping rates are calculated at checkout based on destination and shipping method.
Any promotional free shipping offers apply only when stated.
Shipping fees are non-refundable once an order has been shipped.
Customs, Duties & Import Taxes
International shipments may be subject to:
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customs duties
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import taxes
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VAT or local fees
These charges are the responsibility of the customer and are not controlled by our store.
Failure to pay customs fees may result in the package being returned or destroyed by the carrier.
Tracking & Lost Packages
Tracking is provided for all shipped orders.
Once a package has been handed to the shipping carrier, we are not responsible for delays caused by the carrier.
If your package appears lost:
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Contact the carrier first.
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If unresolved, contact us for assistance.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
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incorrect address
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failed delivery attempts
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refusal of delivery
the customer may be responsible for reshipping fees.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours at:
📧 goldenpearl63@outlook.com\WhatsApp:+1(778)-751-0153
Include photos of the packaging and item.
Contact
For shipping questions:
WhatsApp:+1(778)-751-0153